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Voice to Relay

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to the relay operator who then reads the typed conversation to a hearing person. The relay operator relays the hearing person's spoken words by typing them back to the TTY user.

Dial 711 or 877-826-6607

TTY user dial the TTY number, 711 or 877-826-6607. A Relay Texas Communications Assistant will answer.

Type in the area code and telephone number you wish to call and type “GA” (Go Ahead.) The Communication Assistant (CA) dials the number and connects to the other party. 

Customer Profile
TTY Diagram

How Does Voice to Relay Work?

Voice to Relay allows people without hearing or speech difficulties to communicate easily with someone using a relay service. The caller speaks directly to the relay operator, who then types the message to the other party. Responses are read back to the caller, creating a smooth, natural conversation.

1

Voice user speaks to relay operator. 

2

Relay operator relays voice user's spoken words by typing them to TTY user. 

3

After voice user says "Go Ahead" or "GA", it is TTY user's turn to respond.

4
Relay operator voices TTY user's typed message back to voice user.

Relay Texas Customer Profile

The Relay Texas Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Learn more
Customer Profile

Equipment Distribution

Texas residents may be eligible to receive financial assistance for the purchase of a specialized assistive equipment or services through the Specialized Telecommunications Assistance Program (STAP).
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