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Customer Profile

Get Started With The Customer Profile

The Customer Profile helps relay operators understand your unique communication needs, so every call is smoother, faster, and fits your call preferences. It ensures you’re met with support the moment you connect—no repeating, no barriers, just communication that works for you.

Set Up Your Customer Profile

How Do I Get in My Customer Profile?

1

Go to t-mobile.com/trsprofile

Log in with your username and password.

Click Sign In.

Login to your Customer Profile
Screenshot of the Customer Profile Login Page
2

Click Customer Profile in the upper right corner of the monitor screen.

Screenshot of the Customer Profile Authentication Page
3

You are now on the Customer Profile.

There are tabs on the left side that are:

  • Emergency Location
  • Frequently Dialed
  • Call Preferences
  • Notes
  • Speech to Speech
  • Emergency Numbers
  • Permissions
  • Personal Information
  • Account Security
  • Print Customer Profile


Screenshot of the Frequently Dialed Numbers on the Customer Profile Page

Contact our team

Our dedicated team is here for you 24/7. Whether you need expert guidance, have questions about our services, or simply want to share your feedback, count on us for  helpful support at any time.
Contact Us