Voice Carry Over (VCO)

Voice Carry-Over (VCO) allows deaf or hard-of-hearing users to speak directly to a hearing person. If you are a late-deafened person who has difficulty hearing over the phone, VCO is the perfect communication solution for you.

Dial 711 or 877-826-6607

TTY user dial the TTY number, 711 or 877-826-6607. A Relay Texas Communications Assistant will answer.

Type in the area code and telephone number you wish to call and type “GA” (Go Ahead.) The Communication Assistant (CA) dials the number and connects to the other party.

Customer Profile

How Does VCO Work?

VCO (Voice Carry Over) helps people with hearing loss stay connected by letting them speak directly to the other caller while reading the responses on their phone or device. A relay operator types what the other person says, so the VCO user can follow the conversation in real time.

VCO user talks to voice user directly.

After VCO user says, "Go Ahead", it is voice user's turn to respond.

Relay operator types voice user's message. VCO user reads the message on the TTY or text display equipment.

Relay Texas Customer Profile

The Relay Texas Customer Profile form allows consumers to list their preferences for calls, such as:

Frequently dialed numbers
Emergency numbers
Preferred gender of operator
Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Learn more

Equipment Distribution

Texas residents may be eligible to receive financial assistance for the purchase of a specialized assistive equipment or services through the Specialized Telecommunications Assistance Program (STAP).

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