Customer Service

Customer Service

Voice: 800.676.3777
Speech to Speech: 877.787.1989
TTY: 800.676.3777
Voice Carryover: 866.931.9027
Spanish: 800.676.4290

Fax: 877.877.3291


Address: P.O. Box 29230, Shawnee Mission, KS 66201-9930

Mariana Fourquet
Customer Relationship Manager – Relay Texas
Phone: 512.607.4385

CapTel Customer Support
Do you have a CapTel Phone that you need support with? 
Our Customer Service Representatives are available 24/7! (excluding holidays)

450 Science Drive
Madison, WI 53711
Phone: 1.888.269.7477 
Fax: 1.608.204.6167
Español: 866-670-9134

Outreach Specialists promote and increase awareness of CapTel Texas services to residents and employers in Texas. They provide presentations, product demonstrations and seminars for business, agencies, conferences, support group meetings and other events. There is no fee for the presentations and demonstrations.

Please send your request for a presentation or demonstration at or 1-800-676-3777 (TTY/Voice/ASCII/VCO/HCO).

Sprint WebCapTel Customer Service
Are you a user of our Sprint WebCapTel Service? Do you have questions about how it works or having trouble logging in?
Our Customer Service Representatives are available Monday-Friday from 6am – 11pm Central Standard Time.

Customer Service: 855-871-8429
Fax: 877-877-3291

Public Utilities Commission of Texas 
Jay Stone, CTCM, CTPM 
Program Administrator

Work: 888-282-8477 Ext. 7425

Fax: (512) 936-7058