Voice Carry-Over

Deaf or hard-of-hearing users can speak directly to a hearing person.

Voice Carry-Over

Voice Carry-Over Image

7-1-1 or 1-877-826-1789

Voice Carry-Over (VCO) allows deaf or hard-of-hearing users to speak directly to a hearing person. If you are a late-deafened person who has difficulty hearing over the phone, VCO is the perfect communication solutiion for you.

When the hearing person speaks, a relay operator will type everything heard back to you.

When you dial 1-877-826-1789, your calls are automatically handled by a relay operator who specializes in all types of VCO calls, such as VCO to Voice, VCO to TTY, VCO to VCO, or VCO to HCO. With this service, you no longer have to specify your call type to the relay operator.

VCO with Privacy
This feature is similar to the standard VCO feature. However, the relay operator will not hear the VCO user's voice and only type the hearing person's responses back to the VCO user. Request privacy by typing/voicing to the operator "Privacy ON."


VCO to TTY

VCO to TTY Image

7-1-1 or 1-877-826-1789

The relay operator will only type what you say to the TTY user you are calling. Whatever the TTY user types will go directly to your TTY or text display equipment for you to read. "GA" is needed for this type of call.


VCO to VCO

VCO to VCO Image

7-1-1 or 1-877-826-1789

The relay operator serves as both parties' "ears" and types not only what you say to the other party but also what is said to you. "GA" is needed for this type of call.


Two-Line VCO

Two Line VCO Image

7-1-1 or 1-877-826-1789

Two-line VCO allows a customer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls.

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How Does VCO Relay Work?


How Does VCO Relay Work?

1. VCO user talks to voice user directly. 
2. After VCO user says, "Go Ahead", it is voice user's turn to respond. 
3. Relay operator types voice user's message. VCO user reads the message on the TTY or text display equipment.