Mandated by FCC on October 1, 2001, 7-1-1 is a simple, easy-to-remember toll-free number that can be used to access a telephone relay service from any location in the U.S. When dialing 711, the call is directed through a series of switches until the system identifies the type of relay call being placed.
Users may also place the type of call desired directly by dialing the designated toll free 10-digit number.
- 800-735-2989 (TTY/Hearing Carry-Over)
- 800-735-2988 (Voice)
- 800-735-2991 (ASCII)
- 877-826-1789 (Voice Carry-Over)
- 877-826-6607 (Speech-to-Speech)
- 877-826-6608 (Speech-to-Speech/Voice Carry-Over)
- 877-826-9348 (Telebraille)
- 888-777-5380 (French)
- 800-662-4954 (Spanish-to-Spanish)
- 888-777-5861 (Spanish/English Translation)
- 900-230-2303 (900 Dialing Access)
- 800-676-3777 (Texas TRS Customer Service)
- 800-676-4290 (Texas TRS Spanish Customer Service)
7-1-1 is NOT an emergency code and should not be confused with 9-1-1. HOWEVER, if you use a TTY and cannot obtain emergency services on 9-1-1, you may call 7-1-1 and tell the relay operator you have an emergency situation. The operator will then voice your emergency to the appropriate authorities.
7-1-1 is NOT an emergency number
In case of emergency, TTY users should call directly the TTY-equipped center or emergency services center in their community.
The 9-1-1 operators have TTY machines and are trained to respond appropriately to TTY users. 7-1-1 is NOT a substitute for TTY users requiring emergency services.
TTY users who cannot obtain emergency service via 911 may call 7-1-1 and inform the relay operator there is an emergency situation.
Please Note: Calling through the relay service may take longer than calling 911 directly.