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Relay Texas is a service that provides telephone access for people with speech or hearing loss who find it challenging or impossible to use a traditional telephone. There are several different types of relay services, each designed to accommodate different users’ needs and capabilities.
All relay calls be kept confidential. No records are kept and conversations are automatically erased from the computers after the end of each call.All services are available for Texans 24 hours a day, 365 days a year. There are no restrictions imposed on Relay Texas calls, and state and federal laws mandate confidentiality
Relay Texas agents have special equipment to both hear a speaking caller and read text responses sent by callers using a text-based device such as a TTY, VCO, computer or mobile device. The agent facilitates conversations between two callers who are using otherwise incompatible equipment. When processing captioned telephone (CT) calls, agents rely on voice recognition technology to provide the CT user with a text transcript of the call while the CT user is also listening to the other person. Click on the video links below to learn more.