About Relay Texas

We empower people with hearing loss to communicate over the phone.

Texas CapTel is a free service provided by Sprint CapTel to restore confidence and independence to people with hearing loss when communicating over the telephone. With an experienced team, we help Texans find the right combination of service and technology to meet each unique situation.

Some people with hearing or speech loss have difficulty using a traditional telephone. Instead, many of these individuals enrich their lives by utilizing specialized telephones such as Teletypewriters (TTY) and other devices to place calls through a telephone relay service (TRS) such as Relay Texas. Relay services allow the user to communicate with friends, loved ones, business associates, and service providers so they may participate in daily community life.

Benefits of Relay Service

Relay Texas uses state-of-the-art technology that allows users to:

  • Store and refer back to information such as frequently dialed numbers, 
  • preferred call type, and long distance carrier
  • Utilize a wide array of technologies, such as teletypewriters (TTY), 
  • Voice Carry-Over (VCO) and Hearing Carry-Over (HCO)
  • Retrieve voicemail and answering machine messages
  • Redial last number called
  • Work with sensitive and well-trained relay operators who handle 
  • each call with complete confidentiality

How do you use Relay Service

For Deaf, Hard-of-Hearing, or Speech Disabled:
The most common device used to make a relay call is a TTY (text telephone device) that can be used together with a phone handset. However, the equipment you need may vary depending upon the type of relay service you use. For more information on how to obtain a device in your area for your specific needs, call Relay Texas Service Customer Service at 1-800-676-3777.

For Hearing (or Voice Caller):
You don't need any special devices for calling the relay service; to call a deaf, hard-of-hearing or speech-disabled individual, all you do is to simply dial 7-1-1 or 1-800-735-2988. You will hear a voice recording telling you to press "1" to make a relay call. Then you will give the relay operator the area code and telephone number you wish to call and any further instructions. The relay operator will process your call, relaying exactly what the TTY user is typing back to you. The relay operator will relay what you say back to the TTY user.